ไทยINNOVATION MANAGEMENT
Primo Service Solutions Public Company Limited is committed to continuously developing innovation and technology to enhance service quality and improve operational efficiency. The Company applies innovative solutions to property management, service development, and customer experience enhancement, while continuously improving internal processes to ensure greater agility, transparency, and operational excellence.
The Company places strong emphasis on delivering value-added services that create positive experiences for customers while contributing to social and environmental sustainability. We believe that innovation is a key driver of competitiveness, enabling the Company to adapt to rapidly evolving technologies and changing consumer behaviors. Through continuous innovation, the Company aims to support sustainable business growth and create long-term value for all stakeholders.
DOORMART by PRIMO: Enhancing Quality of Life and Condominium Living through Integrated Services
As a leader in integrated real estate-related services, the Company recognizes the evolving challenges and needs of modern condominium residents. The Company has therefore developed an innovative service platform called “DOORMART” to support fast-paced lifestyles and deliver a more convenient living experience for residents.
The primary objective is to serve as an intermediary that connects and facilitates the delivery of goods and services directly to residents’ doors, covering a wide range of daily needs, including:
- Parcel receiving and delivery services
- Ordering and delivery of consumer goods from Doormart at special prices
- Intermediary services for laundry, drying, and ironing pick-up and delivery
- Intermediary services for pick-up and delivery of goods from retail stores and delivery shops
- Weekly drinking water delivery service
Two service models have been introduced as follows:
- Service Robots: “P’Primo – Nong Primo,” the Smart Duo for Condominium Living:
The Company has pioneered the official introduction of Internet of Things (IoT) service robots to serve condominium residents, marking the first initiative of its kind within Thailand’s integrated property management industry. The Company has developed a pair of uniquely designed service robots tailored to the lifestyles and expectations of the new generation.
“P’Primo”: Intelligent Delivery Robot – P’Primo is designed specifically to deliver items directly to residents’ doors. The robot can carry a maximum load of 60 kilograms and transport up to 10 items per trip, including parcels, letters, and food deliveries. The system operates through integration with the Primo Plus application and the LINE Official Account, allowing residents to track delivery status in real time for transparency and reliability. A key innovation is the robot’s Ultraviolet (UV) sterilization system, which achieves up to 99.9% disinfection efficiency, ensuring the highest level of hygiene and safety for residents.
“Nong Primo”: 4-in-1 Intelligent Cleaning Robot – Nong Primo is designed to maintain the cleanliness of common areas in accordance with high standards. It features multi-functional capabilities including sweeping, scrubbing, vacuuming, and mopping in a single device across various surface materials such as marble, tiles, and carpets. It is designed for fully automated operation, including automatic water refilling and drainage systems, and can operate collaboratively as a group through Swarm Robotics, enhancing operational efficiency and coverage.
- Dropdee Service – Weekly Drinking Water Delivery: Dropdee is a weekly drinking water delivery service that delivers directly to residents’ rooms. The service is designed to align with residents’ lifestyles, allowing them to select convenient delivery time slots and adjust delivery dates as needed.