ไทย
HUMAN RIGHTS
Social Policy and Practices
The Company is committed to conducting its business with integrity, guided by responsibility toward society and all stakeholder groups in accordance with the principles of good corporate governance and the Company’s Code of Conduct. Regarding human rights protection, the Company complies with applicable laws and international principles to ensure that its business operations are free from human rights violations. The Board of Directors has therefore established a Human Rights Policy and guidelines to prevent human rights violations across all the Company’s direct business activities, as well as among business partners within the business value chain and joint venture partners.
The Company’s Human Rights Policy is developed based on internationally recognized frameworks, including the Universal Declaration of Human Rights (UDHR), the International Labour Organization (ILO) Declaration on Fundamental Principles and Rights at Work, and the United Nations Guiding Principles on Business and Human Rights (UNGP).
The Company places strong importance on respecting human rights in all of its operations. Directors, executives, and employees are required to promote organizational values and a corporate culture that respects human rights by adhering to the following principles:
- Treat all individuals equally and fairly based on human dignity, without discrimination based on origin, race, nationality, gender, age, skin color, religion, expression of opinion, physical condition, social status, lineage, or any other differences.
- Conduct business activities that do not directly or indirectly contribute to human rights violations affecting stakeholders.
- Support and respect the protection of human rights and ensure that the Company’s operations are not involved in human rights abuses, while safeguarding the rights of employees and stakeholders including customers, employees, business partners, and vulnerable groups.
- Communicate and promote understanding among all parties involved across the business value chain.
- Regularly monitor and assess human rights risks and impacts, while establishing appropriate risk management measures.
- Establish effective grievance management systems and data protection processes, while continuously improving whistleblowing and reporting channels related to human rights violations.
- Support stakeholder participation and strengthen communities and society to enhance quality of life.
- Promote activities that create long-term benefits for society, communities, and the environment in alignment with the Company’s business operations.
- Conserve and restore environmental quality to maintain natural balance.
The Company has also defined organizational roles and responsibilities to ensure ethical business operations that uphold responsibility toward society and stakeholders in accordance with corporate governance principles and the Company’s Code of Conduct in relation to protection of Human rights.
- The Board of Directors is responsible for establishing policies to prevent human rights violations across all business activities and throughout the business value chain.
- The Corporate Governance and Sustainability Committee oversees and monitors the Human Rights Due Diligence (HRDD) process to ensure alignment with the policy and reviews the policy annually.
- The Chief Executive Officer and management assign clear organizational structures and responsible personnel to drive and oversee the effective implementation of the policy.
- The Human Rights Working Group is primarily responsible for implementing the HRDD process in practice, including:
– Integrating human rights principles into business policies and relationships with partners.
– Assessing human rights impacts and risks while engaging stakeholders.
– Establishing reasonable remediation measures and impact mitigation plans, including preventive measures and corrective actions to reduce risks both within and outside the organization.
– Communicating the results of human rights impact assessments, remediation measures, and impact management approaches to affected parties and the public.
– Gathering input from all sectors, including affected groups, human rights experts, and civil society organizations.
– Providing reporting channels and remediation mechanisms for individuals affected by human rights and labor practice issues, as well as compiling and maintaining reports on human rights impact assessments and labor practices. The outcomes of human rights and labor practice implementation are reported to the Corporate Governance and Sustainability Subcommittee at least once per year. - All employees are responsible for complying with the policy and reporting any actions that may conflict with human rights protection principles.
The Company provides whistleblowing and complaint channels, which are announced on the Company’s website. Whistleblowers and complainants are protected, and all information is treated confidentially without affecting their employment status, both during the investigation process and after its completion.
Human Rights Due Diligence
The Company recognizes the importance of respecting human rights as a responsible real estate developer. Accordingly, the Company conducts Human Rights Due Diligence (HRDD) every three years in strict accordance with the United Nations Guiding Principles on Business and Human Rights (UNGP). This process aims to prevent and mitigate potential human rights risks that may arise from business operations throughout the entire value chain, from upstream to downstream activities.
Human Rights Risk Assessment Across the Value Chain
Value Chain | Key Human Rights Risks | Risk Management Approaches |
1. Customer acquisition and marketing, advertising, and contract execution | • Misleading communication or exaggerated information that may affect decision-making • Violation of personal data privacy, including collecting or using data without consent • Limited access to services where communication channels do not accommodate vulnerable groups, such as persons with disabilities | • Comply with the PDPA and develop effective data management systems, while training employees to communicate transparently and responsibly. • Improve websites or applications in accordance with WCAG standards to ensure accessibility for all groups. |
2. Procurement and supplier selection | • Forced labor or child labor risks within suppliers’ supply chains • Unfair working conditions, including suppliers failing to pay wages in accordance with standards or providing unsafe working environments | • Establish a responsible procurement policy and a Supplier Code of Conduct covering human rights issues, requiring all suppliers to acknowledge and comply. • Conduct regular supplier assessments, including both self-assessments and on-site audits. |
3. Human resource development, employee recruitment, and training | • Workplace discrimination in recruitment, promotion, or benefits due to biases related to gender, race, age, disability, etc.• Workplace harassment and intimidation• Violation of the right to freedom of association and collective bargaining• Inadequate training, including insufficient awareness of human rights and employees’ responsibilities regarding such rights | • Establish a human rights policy and regularly review and update human resource policies to align with principles of non-discrimination and diversity.• Provide safe and transparent internal grievance channels that protect whistleblowers.• Provide training on human rights, non-discrimination, and prevention of workplace harassment for employees at all levels. • Respect employees’ rights to peacefully form associations. |
4. Delivery of products and services | • Employee health and safety risks, particularly when working off-site at client locations | • Develop a Customer Due Diligence framework to assess human rights risks before accepting engagements. • Establish safety plans for employees who are required to work off-site. |
5. After-sales services | • Violation of privacy rights, including misuse of data obtained through after-sales services• Failure to adequately address customer complaints | • Train employees to recognize privacy rights and implement measures to address misuse of after-sales data. • Establish a complaint management policy with fair processes aimed at resolving issues effectively. • Monitor and analyze the root causes of complaints to improve services and reduce the risk of recurrence. |
Impact Management
Although the Company has not encountered any cases of human rights violations to date, it has established preparedness measures to manage potential impacts. Clear remediation and mitigation plans have been developed, with contingency budgets allocated for such actions, and responsible persons designated at each level to address potential issues.
Monitoring and Reporting
The Company has implemented a systematic process for monitoring and evaluating human rights performance. The Human Rights Working Committee convenes on a monthly basis, and progress is reported to the Executive Committee on a quarterly basis. An annual report is also prepared and publicly disclosed. In addition, the Company reviews and updates its human rights policies and practices annually to ensure alignment with evolving circumstances and international standards.
Future Action Plan
The Company remains committed to continuously strengthening its human rights performance. Future action plans include enhancing operational standards across the entire value chain, improving monitoring and verification systems, and fostering collaboration with business partners to promote respect for human rights throughout the supply chain.
The Company will continue to provide training and capacity-building programs for employees and business partners to raise awareness and understanding of human rights issues. In addition, technology and innovation will be leveraged to support risk management and performance monitoring, ensuring that the Company’s operations align with international standards and effectively meet stakeholder expectations.
For Business Partners: Primo Service Solutions Public Company Limited places great importance on conducting business in accordance with human rights principles and fair labor practices. The Company has established guidelines requiring all relevant stakeholders to comply with standards related to labor rights, the prevention of child labor and forced labor, as well as the promotion of a safe, fair, and respectful working environment that upholds human dignity through its Supplier Code of Conduct.
In addition, the Company promotes awareness and understanding of human rights among employees and business partners to support operations in alignment with internationally recognized standards and best practices.
For Communities: Primo Service Solutions Public Company Limited is committed to fostering positive relationships with surrounding communities and society through activities and initiatives that support quality of life improvement, create career opportunities, and promote sustainable development. The Company also takes into consideration the impacts of its operations on communities, the environment, and stakeholders across all sectors.
Furthermore, the Company places importance on designing and developing services that are equally accessible to everyone, including the elderly and persons with disabilities. This supports convenient and safe access to services and facilities while helping reduce inequality in access to the Company’s services.
Personal Data Protection and Cybersecurity
Primo Service Solutions Public Company Limited places great importance on protecting the personal data of customers, business partners, employees, and stakeholders. The Company has implemented information security measures to prevent unauthorized access, use, or disclosure of data in compliance with the Personal Data Protection Act (PDPA).
The Company also promotes employee awareness of data security and cybersecurity while providing transparent channels for reporting data protection incidents or concerns.
Good Corporate Governance
Primo Service Solutions Public Company Limited is committed to conducting business with good governance and transparency. The Company has established a Human Rights and Sustainability Committee to oversee, monitor, and review human rights practices across all organizational processes. The Committee is responsible for considering preventive and corrective measures related to human rights issues and reporting performance results to the Executive Committee.
Human Rights Grievance Mechanism
Primo Service Solutions Public Company Limited has established complaint and whistleblowing channels for employees, customers, business partners, and related stakeholders. The Company ensures that all processes are handled confidentially, fairly, and effectively, while providing protection against retaliation in any form. Complaint handling results are also regularly reported to the Audit Committee.
Key Activities and Projects
Primo Service Solutions Public Company Limited organized the “Primo Pride 2025: How You Pride” activity to celebrate Pride Month and promote equality under the concept of respecting diversity and embracing individuality. The event featured creative activities, including tote bag painting and encouragement-sharing activities for residents and surrounding communities, fostering happiness, participation, and equal acceptance of diversity in society.
