The Company recognizes that safeguarding the health and safety of employees is a critical component of sustainable development. Occupational health and safety management is therefore integrated into all operational processes to ensure systematic and appropriate practices that prevent and reduce risks that may affect employees, customers, business partners, and other stakeholders associated with the Company. The Company is committed to promoting and enhancing occupational health and safety practices alongside business operations to ensure the highest quality standards. These practices adhere to relevant national and international laws, regulations, and sustainability objectives, including the United Nations Sustainable Development Goals (SDGs). The Company also aims to create a working environment in which employees can grow securely, ensuring workplace safety while supporting employee health protection and development. In implementing this policy, the Company prioritizes ensuring that all workplaces and service areas remain safe for all stakeholders associated with the organization. Additionally, the Company encourages its business partners and suppliers, who are key stakeholders in its value chain, to conduct health and safety inspections within their own workplaces.

 

GOAL

Zero Employee and Contractor Fatalities

 

GOAL

Zero Lost Time Injuries (LTIFR) per 200,000 working hours

Occupational Health and Safety Performance Summary

Work-related accidents and illnesses occurring during operations, including at the head office and across the construction management and supervision business, juristic person management services business, and building management and cleaning services business.

Employee Accident Statistics for 2025

Occupational Health, Safety, and Working Environment Governance Structure

The Company strictly complies with applicable legal requirements by establishing: 1) Safety Committee (Safety, Occupational Health and Working Environment Committee – OHS Committee) for the juristic person management services business, construction management and supervision business, and building management and cleaning services business. The committee emphasizes employee participation through the election of representatives from both employers and employees in proportions required by law and holds regular monthly meetings. In addition to legal requirements, the Company manages occupational health, safety, and the working environment across all operational areas of the Company by establishing: 2) Occupational Health and Safety Working Committee, which holds meetings and appoints members on an annual basis. Its duties include considering issues raised by the Safety Committees (OHS Committees) of each business unit, as well as reviewing and approving related budgets. The committee operates under the supervision of: 3) Corporate Governance and Sustainability Subcommittee, which is responsible for announcing and communicating policies for implementation across all business units to ensure consistent standards, covering employees at all levels of the organization, as well as contractors and suppliers throughout the Company’s value chain.

The Company emphasizes respect for occupational health, safety, and working environment rights for employees and contractors during their operations. This is implemented through comprehensive safety policies and the management of workplaces and environments in strict compliance with international standards and applicable laws. The Head of Business Division, who serves as Chairperson of the Occupational Health and Safety Working Committee, is responsible for overseeing employee health and safety matters. Additionally, the Company organizes annual workshops for the Occupational Health, Safety, and Working Environment Committees across all business units to support the goal of becoming an accident-free organization.

Operational Guidelines

• Strictly comply with applicable laws, regulations, and requirements related to occupational health and safety, including the adoption of best practices to further enhance safety standards.
• Establish an effective occupational health and safety management system to ensure that accident prevention measures, health protection, and personnel safety are properly implemented across all business operations.
• Conduct ongoing assessments of occupational health and safety risks and implement control measures to mitigate risks that may affect employees, service users, business partners, and surrounding communities.
• Promote a safety culture within the organization by encouraging employees at all levels to recognize the importance of occupational health and safety and to participate in reporting risks and providing suggestions for continuous improvement.
• Provide appropriate personal protective equipment (PPE) and regularly inspect and maintain safety-related infrastructure in operational areas, such as office buildings and project sites.
• Provide training and knowledge development on occupational health and safety for employees, contractors, and relevant stakeholders to enhance their understanding and ability to prevent accidents and manage emergency situations.
• Encourage open communication channels for employees and relevant stakeholders to report safety incidents without negative repercussions, while promoting information sharing to continuously improve safety measures.
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Risk Management and Preventive Measures

The Company has implemented comprehensive monitoring and preventive measures for occupational health, safety, and working environment risks across all work processes, including in the juristic person management services business, construction management and supervision business, and building management and cleaning services business, as well as in maintaining safe working environments at ongoing project sites. Key approaches include:

• Providing safety training for employees and business partners to enhance knowledge and understanding of risks and appropriate practices, in reference to ISO 45001 standards.
• Developing safety standards jointly with business partners by requiring partners to implement a Corrective Action Plan if any violations of safety standards are identified.
• Establishing a goal of “Zero work-related fatalities among employees and contractors,” while minimizing workplace illnesses and accidents to the lowest possible level.

For future projects in which the Company acts as the main operator, due diligence will be conducted in consultation with contractors, along with recommendations and necessary measures to ensure the safety of employees and the surrounding environment.

Safety Management Approach Along the Value Chain

Hazard Identification and Risk Assessment include the following:

1. Construction and Building-Related Risks
   • Construction Management and Supervision Business: Hazards from working at height, falling objects, excavation work, and the structural stability of temporary structures.
   • Building Management and Cleaning Services Business: Risks from potentially damaged common areas, such as slippery walkways, unstable handrails, or confined spaces in wastewater treatment systems.
2. Technology, Equipment, Maintenance, and Service-Related Risks
   • Construction Management and Supervision Business: Use of heavy machinery and electrical equipment at sites that may not have undergone proper condition inspections.
   • Juristic Person Management Services Business: Risks arising from failures of key utility systems such as passenger elevators, fire protection systems, or backup electrical systems, which require regular maintenance.
   • Building Management and Cleaning Services Business: Exposure to hazardous chemicals from cleaning agents and risks associated with the use of floor-polishing machines or electrical equipment.
3. Risks Related to Emergency Situations or Threats
   • All business units must assess risks arising from fire incidents, natural disasters (floods/earthquakes), or criminal activities within their areas of responsibility.
4. Risks Related to Contractors / Subcontractors
   • Construction Management and Supervision Business: Risks arising from subcontractors failing to comply with the Company’s safety protocols.
   • Juristic Person Management Services Business: Safety control of external technicians entering buildings to repair system installations or contractors performing interior renovation works within residential units.
5. Compliance Risks Related to Contracts / Laws
   • All business units face risks related to non-compliance with the Occupational Safety, Health and Working Environment Act, the Land Allocation Act, or Building Control laws.
6. Risks Related to Failure to Achieve Organizational Objectives (Additional Source)
   • Across all business units, inadequate safety management may lead to reputational risks, loss of customer confidence, and impacts on the Company’s long-term business objectives.

In addition, the Company incorporates the results of occupational health, safety, and working environment risk assessments into improvements in operational procedures, workplace environments, and employee training programs.

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Sustainable Business Standards

The Company places importance on governance in occupational health, safety, and the working environment, as well as quality and environmental management. International standards are adopted in the management system and verified by independent certification bodies.  

Occupational Health and Safety Training Programs

 

Basic Firefighting Training and Emergency Drills

To equip employees with knowledge and skills in basic firefighting and evacuation procedures in case of fire incidents. More than 100 employees have been trained to respond to fire emergencies and manage situations in accordance with the established emergency response plan.

Training on Safe Work Practices and Ergonomics for Housekeeping Staff

To enhance knowledge and essential skills for housekeeping staff in maintaining their safety and health while performing their duties. The training covers accident and injury prevention as well as proper ergonomic principles for housekeeping tasks to reduce risks of accidents, muscle strain, and work-related musculoskeletal disorders.

 

Safety Training in Accordance with Workplace Safety Promotion Standards

To raise awareness and understanding of workplace safety standards. The training aims to enable participants to apply safety practices effectively, thereby creating safer working environments and reducing risks of accidents and hazards in the workplace.

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Occupational Health and Safety Policy

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