Progress Toward the 2030 Sustainability Goals

The Company is committed to operating in alignment with its established targets. A summary of the operational progress in 2025 compared with the 2030 targets is presented as follows. 

Environmental

Performance 

 

944

TonCO2e

 

Target
  • Short-term: Reduce greenhouse gas emissions by at least 5% by 2027.
  • Long-term: Reduce greenhouse gas emissions by 50% by 2035.
Aim to achieve Net Zero emissions by 2050.
Performance

 

98%

 

Target
Maintain and plant trees to preserve biodiversity across 100% of projects under juristic management services throughout the contract period.
Performance

 

 

916,998.29 kWh

 

 

 

Target
Reduce electricity consumption intensity by 10% by 2030 (from the 2025 base year).
Performance

 

16.07%

 
 
Target
Increasing the use of environmentally friendly products to 10% of total products.
Performance

 

 

3,491 m³

 

 

 

Target
Reduce water consumption per revenue by 10% by 2030 (compared to base year 2025).
Performance

 

27,303.36 KG

 

 
Target
Reduce waste volume per revenue at the head office by 10% by 2030 (compared to base year 2025).

SOCIAL

Performance 

 

0 Cases

 

 

Target
Zero human rights complaints.
Performance 

 

 

80%

 

Target
Maintain at least 80% customer satisfaction with service quality.
Performance 

 

4 Cases

 

 

TARGET
Zero cases of serious work-related injuries for employees and contractors.
Performance 

 

20 hours per person per year.

 

Target
Average employee training of 15 hours per person per year.
Performance 

 

 

0 Cases

 

Target

Zero community and social complaints. 

GOVERNANCE AND ECONOMIC

Performance 

 

“Very Good”

 

Target
Achieve a “Very Good” rating in the Corporate Governance Report (CGR) of Thai listed companies.

Sustainability Management Policy and Targets Aligned with Business Operations

Primo Service Solutions Public Company Limited and its subsidiaries are committed to delivering high-quality services and developing products that meet customer needs. The Company conducts its business under the principles of good corporate governance and in alignment with the sustainability development framework of the Stock Exchange of Thailand (SET). Recognizing the importance of responsible business practices, the Company integrates economic, social, environmental, and governance considerations into its operations while maintaining accountability to all stakeholders.

The Company aims to continuously enhance the quality of its products and services, foster innovation and technology to improve operational efficiency and reduce environmental impacts, and promote the responsible use of natural resources. The Company is also committed to effective energy and water management, social responsibility, and transparent business practices in accordance with good corporate governance principles.

Furthermore, the Company strives to align its operations with the United Nations Sustainable Development Goals (UN SDGs) to strengthen its competitiveness, adapt to future changes and challenges, and achieve balanced and sustainable growth across economic, social, and environmental dimensions.

The key elements of the Company’s sustainability management approach are as follows:

The Company is committed to conducting its business operations in parallel with responsible environmental stewardship and sustainable use of natural resources. It promotes the use of renewable energy and ensures strict compliance with environmental laws and regulations in accordance with international standards and industry best practices across all business units. Environmental considerations are integrated into every stage of operations to maximize resource efficiency and minimize environmental impacts. The Company assesses environmental impacts throughout the entire value chain, from upstream, midstream, to downstream activities, covering operational planning, service delivery, resource utilization, waste management, treatment and disposal of pollutants, as well as new project development and business expansion. Environmental considerations are also incorporated into due diligence processes for mergers and acquisitions. In addition, the Company collaborates with local communities to safeguard the surrounding environment, reduce greenhouse gas (GHG) emissions, and mitigate other environmental impacts arising from business activities. The Company also encourages suppliers and business partners to adopt these principles to jointly create long-term value and sustainability for all stakeholders.

Guidelines for the Management of Natural Resources, Energy, Waste, and the Environment

  • Conduct business with environmental and social responsibility, ensuring that business processes and activities minimize impacts on the environment and surrounding communities.
  • Develop operational frameworks and establish/review environmental goals and objectives in alignment with evolving business conditions, while supporting investments and operations that promote environmental conservation and restoration.
  • Identify material environmental issues relevant to the Company’s operations and implement measures to prevent and mitigate impacts on communities and the environment. Control and monitor emissions from operations in compliance with applicable environmental laws and standards. Continuously review, assess, and improve systems to reduce excessive energy and resource consumption, emphasizing renewable energy use, resource conservation, recycling, and proper management of waste and hazardous materials.
  • Integrate environmental policies into performance evaluations of executives and employees at all levels to instill accountability and foster continuous engagement.
  • Communicate environmental policies and practices to suppliers and business partners to ensure alignment with environmental standards and best practices.
  • Promote collaboration and engagement among employees, suppliers, business partners, government agencies, communities, and all stakeholder groups in environmental initiatives. Raise awareness and shared responsibility regarding environmental protection, climate change, natural resource conservation, and the prevention of adverse environmental impacts.
  • Establish continuous monitoring, auditing, and evaluation systems for environmental performance, and transparently disclose environmental performance to the public.

Environmental Goals and Performance

Across all operational processes, the Company strictly complies with applicable laws, regulations, and relevant environmental standards to minimize environmental impacts. The Company has received strong cooperation from all relevant stakeholders in driving sustainable business development while prioritizing environmental stewardship.

The Company is committed to conducting its business with integrity and ethical principles while upholding its responsibilities to society and all stakeholder groups in accordance with the principles of good corporate governance and the Company’s Code of Conduct. With regard to human rights protection, the Company complies with applicable laws and internationally recognized standards to ensure that its business operations are free from human rights violations. The Board of Directors has therefore established this Human Rights Policy and related practices to prevent human rights violations across all direct business activities, as well as among business partners throughout the value chain and joint venture operations.

The Company’s Human Rights Policy is developed based on internationally recognized human rights frameworks and principles, including the Universal Declaration of Human Rights (UDHR), the International Labour Organization (ILO) Declaration on Fundamental Principles and Rights at Work, and the United Nations Guiding Principles on Business and Human Rights (UNGPs).

The Company recognizes the importance of respecting human rights in all aspects of its operations. Directors, executives, and employees at all levels are expected to promote organizational values and a corporate culture that respects human rights by adhering to the following principles:

• Treat all individuals equally and fairly with respect for human dignity, without discrimination based on origin, race, nationality, gender, age, skin color, religion, political or personal beliefs, physical condition, social status, family background, or any other differences.

• Conduct business activities in a manner that avoids causing or contributing, either directly or indirectly, to human rights violations.

• Support and respect the protection of human rights, ensure that the Company’s operations are not involved in human rights abuses, and safeguard the rights of employees and stakeholders, including customers, employees, business partners, and vulnerable groups.

• Communicate and promote understanding of human rights principles among all parties involved throughout the value chain.

• Regularly monitor, review, and assess human rights risks and impacts, and establish appropriate measures for effective risk management.

• Maintain effective grievance management and information management systems, while continuously enhancing complaint and whistleblowing channels related to human rights concerns.

• Encourage stakeholder participation and contribute to strengthening communities and society in order to improve quality of life.

• Promote activities that generate long-term benefits for society, communities, and the environment in alignment with the Company’s business operations.

• Conserve and restore environmental quality to support ecological balance and sustainable development.

The Company is committed to upholding the principles of good corporate governance through fairness, equality, and transparency in its operations and disclosures. The Company also emphasizes effective risk management to adapt to changing circumstances and competitive environments while adhering to sustainable development principles and sound corporate governance practices.

Core Strategy : PRIMO CORE VALUE

PRIMO CORE VALUE

Professional (Professional Service Provider)

Sustainability Goal
Service personnel possess the required skills and attitudes in accordance with the Company’s Code of Business Conduct and are committed to delivering quality services to customers, business partners, and all stakeholders.

Implementation
PRI service personnel undergo training to enhance their competencies, understanding, and attitudes toward service standards, including post-training assessments and service performance evaluations through On-the-Job Training (OJT).

 

Responsive

Sustainability Goal
Assess stakeholder needs and related risks and incorporate findings into timely improvements and implementation.

Implementation:
Stakeholder needs and risks are assessed quarterly, or immediately when issues arise that may significantly impact business performance.

 

Innovation (Creating Value Through Innovation)

Sustainability Goal
To be a leader in integrated real estate-related services through the development and delivery of service innovations (Service-Tech) that enhance quality of life.

Implementation
Research and identify innovations that help deepen the understanding of customer and stakeholder needs, enabling the delivery of comprehensive and responsive services.

 

Mechanism (Efficient Management)

Sustainability Goal
Ensure effective management of service operations and resource utilization.

Implementation:
Implement management practices that reduce the consumption of natural resources, ensure proper waste management, and contribute to the reduction of greenhouse gas emissions.

 

Optimize (Delivering the Best Service)

Sustainability Goal
Increase customer satisfaction year over year.

Implementation:
Measure customer satisfaction through a growing number of compliments and a declining number of complaints.

 

Promoting Environmental Management Awareness

The Company places great importance on continuously raising environmental awareness and enhancing employees’ knowledge of environmental management. Training programs and internal communication activities are regularly conducted to promote the efficient use of resources, waste reduction, waste segregation, and environmentally responsible practices. These initiatives encourage employees to actively participate in environmental stewardship and contribute to driving the organization toward sustainable growth.

In 2025, participation in environmental management training programs reached 100% of the targeted employee group.