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GOVERNANCE AND COMPLIANCE
Primo Service Solutions Public Company Limited is committed to conducting its business with integrity, transparency, and accountability in accordance with the principles of good corporate governance. The Company strives to create sustainable value for shareholders and all stakeholders while maintaining high standards of ethical business conduct.
As part of this commitment, the Company adopts the Corporate Governance Code for Listed Companies 2017 (CG Code 2017) as a guiding framework for its operations. This includes defining the roles and responsibilities of the Board of Directors, strengthening risk management and internal control systems, ensuring transparent disclosure of information, and promoting engagement with shareholders and stakeholders.
The Company also places great importance on compliance with applicable laws, regulations, and relevant standards, including personal data protection and information security. By fostering a culture of integrity, responsibility, and ethical conduct, Primo Service Solutions aims to support sustainable growth and long-term business resilience. The Board of Directors regularly reviews and monitors corporate governance practices to ensure they remain effective and aligned with the evolving business environment.
GOAL
Zero Cases of Business Ethics Violations
Anti-Corruption
The Company is committed to combating corruption in all aspects of its business operations and adheres to transparent management practices while taking responsibility toward society and all stakeholders in accordance with the principles of good corporate governance. The Company has established an Anti-Corruption Policy that outlines operational guidelines for preventing and addressing corruption.
To demonstrate strong commitment and intention, the Company submitted a declaration of intent to join the Thailand’s Private Sector Collective Action Coalition Against Corruption (CAC) on 20 October 2025 and is currently in the process of applying for CAC certification to contribute to advancing transparency and sustainable development within Thailand’s business sector.
The Company has conducted a comprehensive corruption risk assessment throughout its value chain, enabling the identification of potential risks related to corruption or unethical conduct. This process also allows the Company to analyze which operational processes within the group may pose corruption risks that could impact corporate reputation and business performance.
The Company manages and controls risks ensuring they remain at an acceptable level through four following key processes:
- Risk Identification – Reviewing and identifying factors or situations that may lead to corruption, such as transactions with government agencies, the provision of gifts or benefits to decision-makers, or access to company assets in ways that may result in regulatory violations.
- Risk Assessment – Evaluating the severity and likelihood of potential risks by considering factors such as the nature of transactions, employee roles, and market characteristics.
- Control and Prevention – Establishing control measures and prevention mechanisms such as transparent operational practices, effective internal audits, employee ethics training, and the establishment of anti-corruption oversight committees.
- Monitoring and Review – Continuously monitoring operational performance and reviewing emerging risks to improve preventive measures and strategies for greater effectiveness.
In addition, the Company has implemented a Whistleblowing Policy and guidelines regarding gift giving and receiving, which are communicated to both internal and external stakeholders through the Company’s website. In 2025, the Company received no complaints through whistleblowing channels.
The Company also reported zero complaints related to corruption, meaning that the number of complaints regarding business ethics and corruption cases remained “zero”.
Anti-Corruption Training for Employees
The Company organized training programs on anti-corruption practices to enhance employees’ awareness and understanding of key policies and measures. A total of 398 executives and employees participated in the training and completed a post-training knowledge assessment. The results showed that all participants achieved a score of 100%, reflecting strong readiness and understanding of the Company’s compliance requirements.
In addition, the Company communicated anti-corruption measures and guidelines internally, with 100% of employees acknowledging and agreeing to comply. Furthermore, business ethics and anti-corruption policies are included as part of the new employee orientation program before commencing work to ensure that all new employees are aware of and adhere to the Company’s ethical standards and anti-corruption policies.
No Gift Policy
The Company has announced a “No Gift Policy” during all festive occasions to promote a corporate culture of transparency and freedom from corruption. This policy has been communicated to the Board of Directors, executives, employees, business partners, and all stakeholders within the Company’s group.
Whistleblowing Channel
The Company has established a whistleblowing channel to provide employees and stakeholders with a secure and accessible mechanism for reporting suspected fraud, corruption, misconduct, or violations of the Company’s Code of Conduct. All reports are reviewed and investigated by the designated internal investigation committee, and appropriate corrective actions are taken in accordance with established procedures.
Whistleblowing and Complaints - Click
Complaint Handling Process (Summary)
CG DAY Event: Lecture on Business Ethics and Enterprise Risk Management
The Company organizes the “CG DAY” event annually to encourage the Board of Directors, executives, and employees to recognize the importance of and adhere to the principles of good corporate governance.
In 2025, the Company organized an event at its head office, providing a lecture to employees on the Code of Business Conduct, which covers anti-corruption practices and enterprise risk management. This activity represents an important step in promoting a culture of good corporate governance, conducting business with transparency, integrity, accountability, and free from corruption, while taking into consideration all stakeholder groups. The activity also strengthened knowledge and understanding regarding the identification and assessment of risks that may affect the Company’s operations in various areas, such as financial, legal, technological, and ESG risks. It also addressed appropriate risk mitigation measures and responses to unforeseen situations, enabling the organization to operate efficiently and adapt promptly under all circumstances.
